Ecommerce: Stats You Need To Know
By the year 2021, worldwide retail e-commerce sales will reach $4.9 trillion.
Consumers spent $601.75 billion online with U.S. merchants in 2019, which is up 14.9% in 2018.
Global B2B e-commerce sales are predicted to reach over $6.6 trillion by 2020.
According to Harvard Business School, 95% of purchase decisions are made in the subconscious.
By the year 2035, about 95% of shopping will be facilitated by e-Commerce.
Total e-commerce spending per customer in a calendar year, on average, is estimated to be $1,800 in the USA and $1,600 in the UK.
The world of e-commerce is growing fast and is expected to hit 4.48 trillion US dollars in 2021.
84% of people will not make a purchase online if they are dealing with an insecure website.
Shopping online is preferred across generations, as 51% of all Americans, 67% of USA millennials and 56% of USA Gen Xers prefer shopping online to shopping in-store.
In the USA, total offline sales are 10X bigger than online.
The online shopping business in the USA is growing 3X faster than offline.
E-commerce Platforms Stats
There are as many as 820,000 stores hosted with Shopify.
Sellfy, an e-commerce platform to sell digital products, has 20,000 active stores open.
More than 17,000 creators chose Podia for selling online courses, digital downloads, and memberships.
Over 40,000 creators are selling their digital products using Gumroad.
WordPress powered e-commerce platform WooCommerce claims to host an absolute majority of stores online, with 840,000 stores.
Customer Service Stats
90% of shoppers claim that they have stopped buying from online stores after they have experienced poor customer service.
Around 80% of people consult ratings and reviews before making a purchase.
Almost 59% of Americans think that customer service they get through social media has made it easier to get their issues resolved and questions answered.
Live chat has the highest satisfaction levels 85% for customers, compared to 61% for email and 44% for the phone.